We have a no-return policy, which means you will not be able to get a refund on your purchase.  

Under certain conditions, we may be able to offer you an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate an exchange conversation please contact us at shava@shava.ch or call us on +41 31 721 37 46

If your exchange is accepted, we’ll advise on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We do not offer any refunds.  All sales are final.